🚚 Shipping & Delivery Policy

Introduction

This policy has been prepared to inform you about the shipping processes, delivery timeframes and charges applicable to orders placed on our website.

1. 📦 Processing Time (Order Preparation)

This is the time required for your order to be prepared by our supplier, quality checked and dispatched after we receive it.

• ⏱️ Timeframe: An average of 5–11 working days
• ⚠️ Please Note: During busy periods (such as major sales events, bank holidays and seasonal celebrations), this timeframe may be slightly extended.

2. ✈️ Shipping & Delivery Timeframe (International)

This is the estimated time required for your items to travel from China to your delivery address.

• 📦 Standard International Shipping: An average of 15–30 working days (3–6 weeks)

⚠️ Important Reminder: International shipping timeframes may vary depending on customs clearance procedures, the supplier's location and the courier's workload. These timeframes are estimates only, and we are unable to accept responsibility for any delays that may occur.

3. 🛃 Customs & Taxation (Customer Responsibility)

As items are shipped internationally, your order may be subject to additional taxes and customs charges upon arrival.

• 📋 Responsibility: All customs duties, import taxes and any other applicable charges are the sole responsibility of the customer. These charges are not included in the product price or shipping fee.
• 💷 Payment: Customs charges may be requested by the courier (Royal Mail, a private courier company, etc.) either prior to or upon delivery of your order.

4. 🔍 Order Tracking

• 📧 Once your order has been dispatched, you will receive an e-mail containing your tracking number.
• 🌐 You may use this tracking number to monitor the status of your order via 17TRACK or the official website of the relevant courier company.

📌 Please Note: All delivery timeframes stated above are estimates only. We are unable to guarantee exact delivery dates due to factors beyond our control, including customs clearance and courier delays.

Should you have any queries regarding your order, please do not hesitate to contact our customer service team. We are happy to help! 😊